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Hola VPN is on, but I still can't access the app I want

There are several reasons why you might have trouble connecting. This topic covers various troubleshooting steps to help resolve the issue.


After each step, check if the issue still remains.


  • Try different server locations, certain locations might offer a more stable connection than others.

  • Clear app data and cache:
    Home > Settings > Apps > select the streaming app > Clear cache.

  • Restart your device (sometimes restarting your device will do the trick).

  • Uninstall the app, reboot your device, and install the app again.

  • To determine if this problem occurs only on the current network, check if the same problem persists when connecting to other networks as well.

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Hola app doesn't connect

There are several reasons why you might have trouble connecting. This topic covers various troubleshooting steps to help resolve the issue.


After each step, check if the issue still remains.


  • Restart your device (sometimes restarting your device will do the trick).

  • Clear app data and cache:
    Home > Settings > Apps > select the streaming app > Clear cache.

  • Uninstall the app, reboot your device, and install the app again.

  • To determine if this problem occurs only on the current network, check if the same problem persists when connecting to other networks as well.

Was this article helpful?