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Hola VPN is on, but I still can't access the app I want

There are several reasons why you might have trouble connecting. This topic covers various troubleshooting steps to help resolve the issue.


After each step, check if the issue still remains.


  • Try different server locations, certain locations might offer a more stable connection than others.

  • Clear app data and cache:
    Android settings > Apps > select the streaming app > tap on Storage > tap on Clear cache.

  • Restart your device (sometimes restarting your device will do the trick).

  • Uninstall the app, reboot your device, and install the app again.

  • Disable the battery saving mode.

  • To determine if this problem occurs only on the current network, check if the same problem persists when connecting to other networks as well. This can easily be tested by switching from the Wi-Fi network to the Data network.

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Hola app doesn't connect

There are several reasons why you might have trouble connecting. This topic covers various troubleshooting steps to help resolve the issue.


After each step, check if the issue still remains.


  • Restart your device (sometimes restarting your device will do the trick).

  • Disable the battery saving mode.

  • Uninstall the app, reboot your device, and install the app again.

  • To determine if this problem occurs only on the current network, check if the same problem persists when connecting to other networks as well. This can easily be tested by switching from the Wi-Fi network to the Data network.

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How to send connection logs?

You might be asked to send the application connection log files as part of the troubleshooting process with our support team.


Here is how to do it:


  1. Open the application and click on the menu.
  2. Press on "Report a problem".
  3. Fill in the necessary information and describe your problem in as much detail as possible.
  4. Send the report.
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How to install APK on your device

Before installing the APK file, check that the security settings on your Android allows applications to be installed from unknown sources.


On Samsung devices:

  1. Open your phone’s Settings
  2. Navigate to Biometrics and security > Install unknown apps
  3. Select the browser or app you want to download the APK file from
  4. Toggle Allow app installs on

On non-Samsung devices:

  1. Open your phone’s Settings
  2. Navigate to Security & privacy > More settings
  3. Tap on Install apps from external sources
  4. Select the browser or app you want to download the APK file from
  5. Toggle Allow app installs on

Important: Remember to uncheck Unknown sources after you have finished installing HolaVPN.


To install the APK file, on your Android device:

  1. Download the latest Hola for Android APK file
  2. Go to the directory where you copied or downloaded the APK file
  3. Tap the APK file. An installation dialogue box will pop-up
  4. Tap Install
  5. That's it! Wait for installation to finish and tap Open to launch HolaVPN

Important: Do not download the HolaVPN APK from any third-party source as those files have likely been tampered with. If you need guidance on downloading the HolaVPN APK, contact our friendly support team.


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