Hola iOS App FAQ

What is Hola iOS Privacy VPN app?

The Hola iOS Privacy app allows you to keep your mobile web activities safe and private. Use the Hola app to securely browse on WiFi (by encrypting all of your web traffic, thus avoiding password collection, identity theft, and more), to mask your IP address (to avoid identity theft and maintain privacy), and to control which countries you are browsing from (for another layer of anonymity and for faster secure access to the sites you use most)

How to use the Hola VPN?

There are two ways to use Hola:

We cannot provide support for a specific domain or service. Moreover, users must always comply with the site's terms of use https://hola.org/faq#misc-register.

To check the functionality of the VPN please visit iplocation.net or any other IP locater, and you will be able to see your IP is an IP of the country you selected.

For iOS subscription cancellation please see the iOS cancellation section.

Is Hola iOS free?

Hola iOS can be used for a period of 7 days as free trial, after which you will need to purchase a premium account. Premium account costs $4.99 per month or $44.99 a year, and are purchased through Apple's in-app purchase
Please note:

The device is asking me for authentication information, what is it?

This happens when you try to install or change the VPN settings, the PIN code is your iPhone's passcode

I can't get the VPN to connect, what should I do?

Make sure:

  • You are connected to the internet
  • Your subscription is still valid
  • You are trying to connect to the VPN using the Hola app, and not the settings app
  • Is it possible to pay for Hola Privacy VPN directly via the site?

    No, the only way to purchase Hola iOS app is via Apple's in-app purchases

    Which iOS versions does Hola Privacy VPN support?

    You need to be running iOS 8 or later

    How do I install Hola Privacy VPN?

    Just search for Hola Privacy VPN app in the App Store and download it from there
    Link to Hola app in App Store

    How do I start using the Hola app?

    Open the Hola app by tapping on the Hola Privacy VPN icon. If you don't have an account, press 'create a free account' and register with your email address

    How do I select a country?

  • Open the Hola app, and click 'VPN' on the bottom right of the screen
  • Select the country you want to browse from
  • The Hola app will automatically install the configuration
    Please note: If you receive the message 'Please enter your authentication information.', you need to enter your iPhone's PIN code
  • How do I turn on/off Hola Privacy VPN?

    Whenever you want to turn on or off the Hola VPN, you need to do so from the 'VPN' menu, which you can find on the bottom right of the screen within Hola app

    How do I uninstall the Hola Privacy VPN profile?

    To uninstall the Hola VPN profile, you need to uninstall the Hola app

    How do I cancel my subscription

    iOS premium subscriptions are not automatically renewed at the end of the subscription period
    Please note that In-app purchases are non-refundable due to Apple's terms of service

    I love Hola Privacy VPN app. How can I share my love?

    We definitely need your help to make the Internet better! Here's what you can do:

    Which information should I provide when reporting a problem?

    If you face any problem with the app, please send us a bug report, and include as much of the following information as you can:

    Note: Many times restarting Hola Privacy App and making sure that you have Internet connectivity will solve your problem