Hola iOS App FAQ


What is Hola Premium VPN for iOS?

Hola Premium VPN for iOS allows you to keep your mobile web activities safe and private. Use the Hola app to securely browse on WiFi (by encrypting all of your web traffic, thus avoiding password collection, identity theft, and more), to mask your IP address (to avoid identity theft and maintain privacy), and to control which countries you are browsing from (for another layer of anonymity and for faster secure access to the sites you use most)

How to use the Hola VPN?

There are two ways to use Hola:

We cannot provide support for a specific domain or service. Moreover, users must always comply with the site's terms of use.
To check the functionality of the VPN please visit iplocation.net or any other IP locator, and you will be able to see your IP is an IP of the country you selected.

Can I use my iOS account on other devices?

Yes! You can use your account on PC, Mac, Android, gaming consoles and SmartTVs.
You can use your account on up to 10 (ten!) concurrent devices. In order to get the most out of your subscription, feel free to share your account with your friends and family.
Hola Premium VPN does not collect any browsing information, so users cannot see each others’ browsing history.

To learn how to configure other platforms, go to your account page. Make sure to login using your username/password - do NOT use Facebook or Google login as this will not be linked to your existing iOS premium account.

Is Hola iOS free?

Hola iOS can be used for a period of 7 days as free trial, after which you will need to purchase a premium account. Premium account costs $4.99 per month or $44.99 a year, and are purchased through Apple's in-app purchase. You may also subscribe on your PC/Mac and use the same account on your iOS device - visit Hola VPN Premium sign-up page.

If you sign up using the App Store, please note:

The device is asking me for authentication information, what is it?

This happens when you try to install or change the VPN settings, the PIN code is your iPhone's passcode

I can't get the VPN to connect, what should I do?

Make sure:

Is it possible to pay for Hola Privacy VPN directly via the site?

Yes. If you subscribe to Hola Premium VPN on Hola Premium VPN site, you will be able to use your account on up to 10 other devices as well.

Which iOS versions does Hola Privacy VPN support?

You need to be running iOS 8 or later

How do I install Hola Privacy VPN?

Just search for Hola Privacy VPN app in the App Store and download it from there Link to Hola app in App Store

How do I start using the Hola app?

Open the Hola app by tapping on the Hola Privacy VPN icon. If you don't have an account, press 'create a free account' and register with your email address.

How do I select a country?

How do I turn on/off Hola Privacy VPN?

Whenever you want to turn on or off the Hola VPN, you need to do so from the 'VPN' menu, which you can find on the bottom right of the screen within Hola app

How do I uninstall the Hola Privacy VPN profile?

To uninstall the Hola VPN profile, you need to uninstall the Hola app

How do I cancel my subscription

If subscribed through AppStore in-app purchases, iOS premium subscription is managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Follow Apple's guide here for details how to manage such subscriptions.
Please note:

I love Hola Privacy VPN app. How can I share my love?

We definitely need your help to make the Internet better! Here's what you can do:
Rate us as five-star and write us a review on the App Store

Which information should I provide when reporting a problem?

If you face any problem with the app, please send us a bug report, and include as much of the following information as you can:

Note: Quite often, restarting Hola Privacy App and making sure that you have Internet connectivity will solve your problem