Billing FAQ


iOS

How to cancel my Hola account?

Premium accounts which were subscribed using iOS devices are not automatically renewed at the end of the subscription period. Please note that In-app purchases are non-refundable due to Apple's terms of service.

How much does Hola premium cost?

There are two subscription types in Hola, a monthly subscription which costs $4.99, and a yearly one which costs $44.99.

How can I pay for Hola premium?

iTunes In-App Purchase.

My account has been charged twice, what should I do?

You might have subscribed on two different platforms. The Hola service is provided for each platform individually. Thus, if you registered on two platforms there will be two payments.
Otherwise, for refund related claims, you should contact Apple Support. However; if there was a problem with the subscription duration, then please send an email to Billing Support. Please attach with your email the iTunes invoice, and the mail you used to register to Hola.

I subscribed to Hola Premium but I'm still on the free trial, what should I do?

If you purchased a subscription and you are still not a premium user, please make sure that your payment has been successfully authorized.
If your payment is successfully authorized and you are still not a premium user, please try the following:

How do I stop my automatic payments?

Premium accounts which were subscribed using iOS devices are not automatically renewed at the end of the subscription period.

Can I use my account on multiple devices?

The Hola service is provided for each platform individually. If you have a subscription on one platform, it will not work on another platform, therefore; you need to buy another subscription if you want to use Hola on an extra platform.

How to use my facebook/Google+ account on iOS?

Currently Hola does not support Facebook/Google log in on iOS devices.

Technical issues

For technical issues, you can visit our iOS FAQ page.

Android OS

How to cancel my Hola account?

To uninstall Hola, go to Google Play, search for Hola Premium VPN Proxy, click cancel payments to stop the automatic payments to Hola. Then uninstall the App.
Check Google Play subscription cancellation support for more information.

How much does Hola premium cost?

Hola is a Freemium service:

How can I pay for Hola premium?

Your payment method on Google Play.

My account has been charged twice, what should I do?

In case you saw two payments on your payment method, please consider the following:

I subscribed to Hola Premium but I'm still on the free trial, what should I do?

If you purchased a subscription and you are still not a premium user, please make sure that your payment has been successfully authorized.
If your payment is successfully authorized and you are still not a premium user, please try the following:

How do I stop my automatic payments?

Go to Google Play, search for Hola Premium VPN Proxy, click cancel payments.

Can I use my account on multiple devices?

The Hola service is provided for each platform individually. If you have a subscription on one platform, it will not work on another platform, therefore; you need to buy another subscription if you want to use Hola on an extra platform.

How to use my facebook/Google+ account on Android?

Currently Hola does not support Facebook/Google log in on Android devices.

Technical issues

For technical issues, you can visit our FAQ page

PC

How to cancel my Hola account?

To cancel your account please send an email to Billing Support. Make sure you write the email account you used to register to Hola. In addition, make sure to stop automatic payments to Hola through your Payment method company (PayPal or Avangate).

How much does Hola premium cost?

Hola is a Freemium service:

See the comparison between Hola Premium and Free.

How can I pay for Hola premium?

Avangate, and PayPal.

My account has been charged twice, what should I do?

In case you saw two payments on your payment method, please consider the following:

I subscribed to Hola Premium but I'm still on the free trial, what should I do?

If you purchased a subscription and you are still not a premium user, please make sure that your payment has been successfully authorized.
If your payment is successfully authorized and you are still not a premium user, please try the following:

How do I stop my automatic payments?

Log in to your Avangate/PayPal account, and stop the payments to Hola.

Can I use my account on multiple devices?

The Hola service is provided for each platform individually. If you have a subscription on one platform, it will not work on another platform, therefore; you need to buy another subscription if you want to use Hola on an extra platform.

How to use my facebook/Google+ account on PC?

Choose the prefered social network after you click "Sign up" on the top right of the page.

Technical issues

For technical issues, you can visit our FAQ page