Charged twice?
We charge each plan in the time frame of the plan you selected.
If you see multiple payments here are a few things you can check:
Did you renew your plan?
When you renew your plan the charge will be done 1-3 days before the renewal date in order for you to continue enjoying your premium without interruptions.
Did you change plans?
If you changed your plan before the period of the last subscription ended, you will see the payment for the new plan from the moment you changed your subscription plan.
Is the payment pending?
Check the status of the payments on your bank or credit card statement. Depending on where you are based, there could be a delay or lag. If the payment shows as pending or processing, this is a temporary authorization charge made by your payment provider and should be rectified by them, in due course. If a regular payment fails, we try to process it again. It may appear as though you were charged twice, but only one has been taken.
Do you have more than one account?
We allow users to have more than one premium account so if you accidently signed up with more than one account you can contact our friendly support team and they will help you merge these accounts into one account.
If you need more help contact our support team